by Ryan Walker •

5,000 tickets later: our Unfuddle story

At RecruitMilitary we use Unfuddle as our IT work queue. I just noticed on Friday that we have 5,000 closed tickets (which makes it the 2nd company where we processed 5k+ tickets through the system), so I thought I’d give a product review based on our experience.

When I joined the company, we had no source control nor shared ticketing system. So Unfuddle had the perfect feature set to knock off both of those critical needs. We started with Subversion for version control, and later added Git repositories.

Things I’ve noticed:

  • Multiple projects seem to always want to collapse back into one.
  • You have to nag people outside the department on tickets assigned to them.
  • Unfuddle has a responsive development team when we reported a bug, they sometimes knocked it out that day.
  • The reports are just enough to keep things organized.
  • Email notices are nicely formatted & get the job done.

I like to see from product:

  • Nothing from a feature standpoint.
  • Continuously improving app speed & reliability. Occasionally it can slow down noticeably, but overall it’s usually pretty snappy.

If your company is still in the dark ages, I highly recommend giving Unfuddle a try today.

Filed under Web Application Reviews Work Management